Complaint housing

Complain to your landlord - they should have a complaints policy that you can follow. Make a complaint to a ‘designated person’ (your MP, a local councillor or a tenant panel) if you can’t resolve. Please note that our online complaint form will be unavailable from 5pm on Friday June until Monday June while maintenance work is carried out. How do I complain to the Housing Ombudsman?

Can I complain to my Landlord?

Alternatively, you may wish to contact the Housing Ombudsman Service. The Housing Ombudsman Service. The Ombudsman will not usually consider a complaint until it has been through our internal complaints process. This gives us the chance to respond and try to put things right.

The designated person can be an MP, a local councillor or a Tenant Panel. Step 1: make a formal complaint You can make a formal complaint by writing a letter to your landlord. Tell them what rights you have and what you think they should have done.

You usually complain to a housing association by filling in a special form.

Find out how your housing association handles complaints by asking at the office or checking its website. Should the complaint remain unresolve tenants can contact a designated person (a local housing authority councillor, MP or recognised tenant panel). Or, after eight weeks, they can also pursue. Complaints to Housing Ombudsman reduce by The latest statistics from the Housing Ombudsman show a significant fall in the overall number of complaints and enquiries. The figures are lower between April and June this year, and the same period last year.

One of the most common housing complaints is dampness and mould growth. Although this can be the result of a structural problem, it is often caused by condensation. Use our interactive tool to help you write letters if you have a problem with a consumer issue, debt, healthcare, housing or work. If your problem is mainly about.

We deal with complaints about most council housing services other than social housing. This includes homelessness, housing allocations, housing benefit and home improvement services. See guidance on specific types of complaint below.

The outcome of the stage review represents the end of our internal complaint process. We hope we will have been able to resolve your complaint. If this is not the case, you may at this point ask the Housing Ombudsman Service to review our responses to you.

We will always explain the options to you at the end of our internal complaint process. You must complain to the Ombudsman within six months of reaching the end of our complaints process.

We take all complaints seriously at Riverside Housing and act quickly to resolve any issues. Once we have received your complaint we will aim to respond in five working days or less. Anyone can make a complaint about any aspect of Hexagon’s service, including tenants, leaseholders and applicants for housing. You can ask a friend or relative to complain on your behalf if preferred – although we will need to be clear that they are acting for you.

What can you Complaint About?